About us

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Early Start Australia is a national organisation committed to delivering evidence-based early intervention and therapy services to children, young adults and families.

Our dedicated teams of Occupational Therapists, Physiotherapists, Psychologists and Speech Pathologists, work with our clients to help them meet their growth and development goals.

We focus on supporting clients (and their families) to develop language, motor, cognitive, social and emotional skills, and provide therapy supports for children with developmental delay or disability, including autism spectrum disorder.

We are a private provider and offer services from our clinics in all states and territories.

Please note, available services and programs vary between clinics, so please check directly with your local clinic about their therapy services.

Enquire now 1300 372 439

Our vision

A world where all children reach their potential and find their place in a community that respects and values diversity.

Our mission

To deliver evidence-based early intervention and therapy services that support children and families to achieve their dreams and aspirations.

ESA0078 ESA values infographic re design V2 WEB

Our values

Early Start Australia is dedicated to improving the lives of children and their families around Australia, embracing the following values:

Fun
Best Practice
Inclusiveness
Family
Integrity
Innovation

We’re providing our clients with safe and quality services

As a registered NDIS provider, our staff are required to comply with the NDIS Code of Conduct. This helps us respect and uphold the rights of all participants to safe and quality supports and services.

Click here for more information regarding the NDIS Code of Conduct.

Please click here to view our information sheet.

We will work professionally and respectfully with you towards your personal goals. We have expectations about how you will work with us too, and these are included in our Service Agreement.

As a registered NDIS provider, we meet the requirements of the NDIS Worker Screening Check. ESA already has strict processes in place for checking registrations, certifications and screening to ensure the safety and wellbeing of our clients and participants.

Our staff are provided access to up-to-date and evidence-based training to support them to provide safe and quality supports and services.

As part of this, our staff are required to complete the NDIS Worker Orientation Module when they start working with us.

We pride ourselves on delivering exceptional early intervention and therapy services to children and families around Australia.

In order to maintain our quality of service we welcome feedback from you in order to fully understand whether we have ‘got it right’. If you wish to make a complaint, compliment or suggestion about our service, please click the button below and complete our Feedback and Complaints form.

Click here to fill out our feedback form

If you are an NDIS participant, you can also escalate your complaint to the NDIS Commission.

If an incident happens at one of our clinics, we might need to report it to the NDIS Quality and Safeguards Commission. This factsheet has more information about this.

As a registered NDIS provider, we want you to know how we will be able to provide services to you in the event of an emergency or disaster. We have a Business Continuity Plan in place, and this gives our staff guidance about how they can continue to support our clients if there is disruption to services being provided in clinic. You might have already experienced this during the COVID pandemic, when we converted all our appointments to telehealth appointments.

If an ESA clinic is unsafe or inaccessible, services might be suspended; or (more likely) offered with some temporary changes like telehealth, or visiting your home, or by another therapist in another clinic. Depending on the situation, a plan for returning to usual service will be prepared, once we can be sure that this can be done safely.

We are not a crisis or emergency service. If urgent support is required, please call:

Emergency services on 000
Your local GP or hospital
Lifeline Australia on 13 11 14

Inclusivity and equity at ESA

Embedding workplace flexibility

ESA prides itself on offering flexibility because we respect that people lead different lives and have varying needs. We want to help our employees maintain a work/life balance, so they are the best versions of themselves at work. ESA offers flexible working hours and the option of a 9-day fortnight.

Committed to gender equality

ESA is committed to treating all employees equally and fairly so everyone, regardless of gender representation, has an equal chance of success. We are focused on ensuring all our policies, procedures and opportunities for growth are fair and equitable across the board.

Building an inclusive workplace

ESA acknowledges that it is essential for all employees to have a sense of belonging. We know that when people feel valued and included, this builds an improved ESA. We support our leaders to play an active role in listening to their people and having a non-judgemental approach to set people up for success.